Toward a smart tourism system for luwuk banggai: integrating ai assistant and interactive WebGis
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Published:
Nov 30, 2025
Keywords:
Artificial Intelligence, Luwuk Banggai, Smart Tourism, Tourism 4.0, WebGis
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Computer Science
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Abstract
The tourism potential of Luwuk Banggai is constrained by the lack of comprehensive and interactive information. Limited data on destinations, routes, and personalized guidance reduces the overall tourist experience. AI and WebGIS technologies offer innovative solutions for building a smarter tourism ecosystem. This study designed and implemented a smart tourism system in Luwuk Banggai by integrating an interactive AI assistant and WebGIS. The objective is to enhance the tourist experience through accurate information, personalized recommendations, intuitive visualizations, and to support tourism managers in decision-making. A system development approach was employed, beginning with needs analysis and literature review. The design involved a modular architecture an AI module for natural language interaction and a WebGIS module for spatial visualization. The implementation utilized modern web technologies with a responsive user interface and a structured database. System testing was conducted using black box testing to assess functionality and reliability. The developed smart tourism system successfully integrated an AI assistant capable of answering questions and providing recommendations, alongside an interactive WebGIS that displays locations and routes. Testing results indicated that the system operated according to specifications, improving both information access and interactivity. The integration of the AI assistant and WebGIS within the Luwuk Banggai smart tourism system effectively enhances the tourist experience and the efficiency of tourism information management. This system contributes to sustainable tourism and opens opportunities for future service personalization and spatial data analytics
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Yahya, A. ., Ishak, I. and Yusr, Y. (2025) “Toward a smart tourism system for luwuk banggai: integrating ai assistant and interactive WebGis ”, Jurnal Mantik, 9(3), pp. 892-904. Available at: https://www.iocscience.org/ejournal/index.php/mantik/article/view/6671 (Accessed: 17April2026).
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Adriani, Z. A., Raharjo, T., & Trisnawaty, N. W. (n.d.). A Comprehensive Examination of Risk Management Practices Throughout the Software Development Life Cycle (SDLC): A Systematic Literature Review.
Akbar, R. A., Priyambodo, T. K., Kusworo, H. A., & Fandeli, C. (2020). Digital Tourism Marketing 4.0 Collaborative Strategy for Banggai Brothers Area, Central Sulawesi, Indonesia. Journal of Education, Society and Behavioural Science, 25–38. https://doi.org/10.9734/jesbs/2020/v33i1130269
Aldayel, M., Al-Nafjan, A., Al-Nuwaiser, W. M., Alrehaili, G., & Alyahya, G. (2023). Collaborative Filtering-Based Recommendation Systems for Touristic Businesses, Attractions, and Destinations. Electronics, 12(19), 4047. https://doi.org/10.3390/electronics12194047
Aliyah, Lukita, C., Pangilinan, G. A., Chakim, M. H. R., & Saputra, D. B. (2023). Examining the Impact of Artificial Intelligence and Internet of Things on Smart Tourism Destinations: A Comprehensive Study. Aptisi Transactions on Technopreneurship (ATT), 5(2sp), 135–145. https://doi.org/10.34306/att.v5i2sp.332
Baizal, Z. K. A., Tarwidi, D., & Wijay, B. (2021). Tourism Destination Recommendation Using Ontology-based Conversational Recommender System. International Journal of Computing and Digital Systems, 10(1), 829–838. https://doi.org/10.12785/ijcds/100176
Brati?, M., Mari? Stankovi?, A., Pavlovi?, D., Pivac, T., Kova?i?, S., Surla, T., ?erovi?, S., & Zlatanov, S. (2025). New Era of Tourism: Innovative Transformation Through Industry 4.0 and Sustainability. Sustainability, 17(9), 3841. https://doi.org/10.3390/su17093841
Chang, G., & Caneday, L. (2011). Web-based GIS in tourism information search: Perceptions, tasks, and trip attributes. Tourism Management, 32(6), 1435–1437. https://doi.org/10.1016/j.tourman.2011.01.006
Christanto, H. J., & Singgalen, Y. A. (2023). Analysis and Design of Student Guidance Information System through Software Development Life Cycle (SDLC) dan Waterfall Model. Journal of Information Systems and Informatics, 5(1), 259–270. https://doi.org/10.51519/journalisi.v5i1.443
Chuang, C.-M. (2023). The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: An integrative perspective of smart tourism services. Humanities and Social Sciences Communications, 10(1), 367. https://doi.org/10.1057/s41599-023-01867-9
Fahrizal, D., Kustija, J., & Akbar, M. A. H. (2024). Development Tourism Destination Recommendation Systems using Collaborative and Content-Based Filtering Optimized with Neural Networks. Indonesian Journal of Artificial Intelligence and Data Mining, 7(2), 285. https://doi.org/10.24014/ijaidm.v7i2.28713
Hananta, A., Prasetyo, N. A., & Arifa, A. B. (2025). Development of an Android-Based Tourism Application for Banyumas Regency using the Waterfall Model. Nusantara Journal of Artificial Intelligence and Information Systems, 1(1), 11–18. https://doi.org/10.47776/nuai.v1i1.1613
Jaya, T. S. (2018). Pengujian Aplikasi dengan Metode Blackbox Testing Boundary Value Analysis (Studi Kasus: Kantor Digital Politeknik Negeri Lampung). Jurnal Informatika: Jurnal Pengembangan IT, 3(1), 45–48. https://doi.org/10.30591/jpit.v3i1.647
Magano, J., Quintela, J. A., & Banerjee, N. (2025). Driving Consumer Engagement Through AI Chatbot Experience: The Mediating Role of Satisfaction Across Generational Cohorts and Gender in Travel Tourism. Sustainability, 17(17), 7673. https://doi.org/10.3390/su17177673
Mateos, P., & Bellogín, A. (2024). A systematic literature review of recent advances on context-aware recommender systems. Artificial Intelligence Review, 58(1), 20. https://doi.org/10.1007/s10462-024-10939-4
Mohamed, A. R., Abd El Gawad, Z. Y., & Voda, M. (2021). Using Web Gis For Marketing Historical Destination Cairo, Egypt. Geographia Technica, 16(2), 193–204. https://doi.org/10.21163/GT_2021.162.16
Prasanna, A., Pushparaj, P., & Kushwaha, B. P. (2025). Conversational AI in Tourism: A systematic literature review using TCM and ADO framework. Journal of Hospitality and Tourism Management, 101310. https://doi.org/10.1016/j.jhtm.2025.101310
Pratama, S. D., Lasimin, L., & Dadaprawira, M. N. (2023). Pengujian Black Box Testing Pada Aplikasi Edu Digital Berbasis Website Menggunakan Metode Equivalence Dan Boundary Value. J-SISKO TECH (Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD), 6(2), 560. https://doi.org/10.53513/jsk.v6i2.8166
Ristianti, N. S., Bashit, N., Ulfiana, D., & Martono, K. T. (2022). WEB GIS: The Promotion Model of Ngerangan Tourist Village in Klaten Regency through The Sustainable Rural Tourism Context During The Covid-19 Pandemic. Jurnal Presipitasi?: Media Komunikasi Dan Pengembangan Teknik Lingkungan, 19(1), 108–121. https://doi.org/10.14710/presipitasi.v19i1.108-121
Rosário, A. T., & Dias, J. C. (2024). Exploring the Landscape of Smart Tourism: A Systematic Bibliometric Review of the Literature of the Internet of Things. Administrative Sciences, 14(2), 22. https://doi.org/10.3390/admsci14020022
Wang, H., & Yan, J. (2022). Effects of social media tourism information quality on destination travel intention: Mediation effect of self-congruity and trust. Frontiers in Psychology, 13, 1049149. https://doi.org/10.3389/fpsyg.2022.1049149
Wang, X., Wang, X., & Lai, I. K. W. (2023). The effects of online tourism information quality on conative destination image: The mediating role of resonance. Frontiers in Psychology, 14, 1140519. https://doi.org/10.3389/fpsyg.2023.1140519
Wijaya, Y. D., & Astuti, M. W. (2021). Pengujian Blackbox Sistem Informasi Penilaian Kinerja Karyawan Pt Inka (Persero) Berbasis Equivalence Partitions. Jurnal Digital Teknologi Informasi, 4(1), 22. https://doi.org/10.32502/digital.v4i1.3163
Wu, W., Xu, C., Zhao, M., Li, X., & Law, R. (2024). Digital Tourism and Smart Development: State-of-the-Art Review. Sustainability, 16(23), 10382. https://doi.org/10.3390/su162310382
Yusuf, C. F., & Mambuhu, N. M. (2020). Services Marketing Mix Services Satisfaction Hotel Ini Luwuk (Case Study Hotel Estrella, Hotel Santika, And Swiss Bel Inn). Journal of Industrial Engineering Management, 5(2), 43–52. https://doi.org/10.33536/jiem.v5i2.668
Zeqiri, A., Ben Youssef, A., & Maherzi Zahar, T. (2025). The Role of Digital Tourism Platforms in Advancing Sustainable Development Goals in the Industry 4.0 Era. Sustainability, 17(8), 3482. https://doi.org/10.3390/su17083482
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