The influence of work life balance and work environment on employee performance through job satisfaction: a study at BNI Kebumen branch office
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Published:
May 30, 2025
Keywords:
Job Satisfaction, Employee Performance, work environment, Work Life Balance
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Economy
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Abstract
he performance of the BNI Kebumen Branch Office in 2023, as measured by a Performance Management System (PMS) score of 2.55 (equivalent to 51% achievement), indicates a level of performance below organizational expectations. This underscores the need for improvements across various internal and external factors. This study aims to examine the direct effects of work-life balance (WLB) and the work environment on employee performance, as well as their indirect effects mediated by job satisfaction. A quantitative research approach was employed, involving a total population of 50 employees using saturated sampling. Data were analyzed using inferential statistical methods through Structural Equation Modeling (SEM). The results reveal that WLB does not have a significant direct effect on employee performance. In contrast, both the work environment and job satisfaction show significant positive effects on performance. Additionally, WLB does not significantly influence job satisfaction, whereas the work environment has a positive and significant impact. Job satisfaction does not mediate the relationship between WLB and employee performance but does mediate the relationship between the work environment and employee performance. These findings highlight the pivotal role of a supportive work environment in enhancing both job satisfaction and overall employee performance
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How to Cite
Dewi, L. E. and Helmy, I. . (2025) “The influence of work life balance and work environment on employee performance through job satisfaction: a study at BNI Kebumen branch office”, Jurnal Mantik, 9(1), pp. 159-168. doi: 10.35335/mantik.v8i5.6342.
References
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Budiyanto, E., & Mochklas, M. (2020). Kinerja Karyawan Ditinjau dari Aspek Gaya Kepemimpinan Budaya Organisasi dan Motivasi Kerja. CV. AA. Rizky.
Dias, Á., Feixeira, C., Pereira, L., da Costa, R. L., & Gonçalves, R. (2022). The work-life balance and job satisfaction. International Journal of Services and Operations Management, 43(3), 401–420. https://doi.org/10.1504/ijsom.2022.126981
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Kharisma, M., Prasilowati, S. L., & Ayuningtyas, E. A. (2019). Pengaruh Budaya Organisasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening. Jurnal Pengembangan Wiraswasta, 21(2), 135. https://doi.org/10.33370/jpw.v21i2.342
Kusumastuti, I., & Kurniawati, N. (2019). Analisis Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan Dimediasi oleh Kepuasan Kerja Karyawan. Jurnal Rekomen (Riset Ekonomi Manajemen), 3(1), 43–53.
Lestari, D. (2023). Kinerja Pegawai. Penerbit Widina Media Utama.
Mardiana, Suwarto, & Kumalasari, F. (2023). Pengaruh Worklife Balance Dan Lingkungan Kerja Terhadap Kinerja Karyawan (Studi Pekerja Tambang PT.Citra Silika Mallawa Kel. Lasususa, Kab. Kolaka Utara). Jurnal Penelitian Ekonomi Manajemen Dan Bisnis (JEKOMBIS), 2(4), 181–196. https://jurnal.polinema.ac.id/index.php/adbis
Mendis, M. D. V. S., & Weerakkody, W. A. S. (2017). The impact of work life balance on employee performance with reference to telecommunication industry in Sri Lanka: a mediation model. Kelaniya Journal of Human Resource Management, 12(1), 72–100. https://doi.org/10.4038/kjhrm.v12i1.42
Nathwani, D. (2021). Job Satisfaction and Employee Performance?: an Empirical Approach. Journal of Applied Management- Jidnyasa, 13(1), 11–24.
Pitoyo, D. J., & Handayani, W. P. P. (2022). Pengaruh Work Life Balance dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan. Jurnal Studi Manajemen Dan Bisnis, 9(2), 152–159. https://doi.org/10.21107/jsmb.v9i2.17794
Rahmani, T. A., & Nurnida, I. (2022). Pengaruh Work-Life Balance dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan pada Kantor Pos Cabang Asia Afrika Bandung PT Pos Indonesia. Journal of Management and Business, 5(1), 337–345.
Rathnayaka, & Dissanayake. (2024). Work-Life Balance On Employee Performance With The Mediating Effect Of Job Satisfaction In The Provincial Council In The Western Province. Sri Lankan Journal of Business Economics, 12(2), 87–103. https://doi.org/10.24857/rgsa.v18n6-023
Runtu, R. H., Pio, R. J., & Asaloei, S. (2022). Pengaruh Lingkungan Kerja dan Work Life Balance terhadap Kepuasan Kerja pada Kantor Pos Cabang Utama Manado. Productivity, 3(4), 378–383.
Santoso, S. A. (2020). Pengaruh Budaya Organisasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Koperasi Rajawali Pt. Telkom. JABE (Journal of Applied Business and Economic), 7(1), 65. https://doi.org/10.30998/jabe.v7i1.6381
Sedarmayanti. (2017). Sumber Daya Manusia Dan Produktivitas Kerja. Ilham Jaya.
Supriadi, A., & Anitra, V. (2020). Pengaruh Lingkungan Kerja Non Fisik Terhadap Kinerja Karyawan pada PT. Salim Surya Phone di Samarinda Borneo. Borneo Student Research, 1(3).
Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022). Work-Life Balance, Job Satisfaction, and Job Performance of SMEs Employees: The Moderating Role of Family-Supportive Supervisor Behaviors. Frontiers in Psychology, 13(1), 1–12. https://doi.org/10.3389/fpsyg.2022.906876
Suwindia, I. G., & Wati, N. N. K. (2021). Kinerja Pegawai, Ditinjau dari Faktor Kepemimpinan Moderat Berlandasan Tri Kaya Parisdha, Sikap Sosial dan Kemampuan Kerjasama. MPU Kuturan Press.
Wahyu, E. E., Oktora, Y. S., & Nurbaya, S. (2021). Pengaruh Work-Life Balance Terhadap Kepuasan Kerja dan Kinerja Dosen Wanita Politeknik Negeri Malang. Jurnal Administrasi Dan Bisnis, 16(2), 196–203. https://jurnal.polinema.ac.id/index.php/adbis
Wedadjati, R. S., & Helmi, S. (2022). Evaluasi Kepuasan Karyawan Berbasis Herzberg’s Two Factors Motivation Theory. Jurnal Strategi Dan Bisnis, 21(31), 246–262. https://doi.org/10.19184/jsb.v11i1.38595
Xiao, H., Xie, W., & Liu, B. (2024). An empirical study on the influence of new generation employees’ job satisfaction on contextual performance in the energy industry. Heliyon, 10(9), 1–12. https://doi.org/10.1016/j.heliyon.2024.e30073
Yuniarti, R., Irwansyah, R., Hasyim, M. A. N., Riswandi, P., Septania, S., Rochmi, A., Febrianty, Wijaya, I. G. B., & Handayani, F. S. (2021). Kinerja Karyawan (Tinjauan Teori Dan Praktis). Widina Bhakti Persada Bandung.
Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik. Rineka Cipta.
Ati, R., Malik, I., & Parawu, H. E. (2022). Pengaruh Lingkungan Kerja Non Fisik Terhadap Kerja Sama Pegawai Di Kantor Kecamatan Taka Bonerate Kabupaten Kepulauan Selayar. Jurnal Universitas Muhammadiyah, 3(3), 1005–1021. https://journal.unismuh.ac.id/index.php/kimap/index
Aviola, S., Fahmy, R., & Lukito, H. (2022). The Effect of Work-Life Balance and Work Environment on Job Satisfaction with Work Stress as a Mediating Variable at the Class I Immigration Office of TPI Padang. Journal of Social Research, 2(1), 51–64. https://doi.org/10.55324/josr.v2i1.441
Budiasa, I. K. (2021). Beban Kerja dan Kinerja Sumber Daya Manusia. CV. Pena Persada.
Budiyanto, E., & Mochklas, M. (2020). Kinerja Karyawan Ditinjau dari Aspek Gaya Kepemimpinan Budaya Organisasi dan Motivasi Kerja. CV. AA. Rizky.
Dias, Á., Feixeira, C., Pereira, L., da Costa, R. L., & Gonçalves, R. (2022). The work-life balance and job satisfaction. International Journal of Services and Operations Management, 43(3), 401–420. https://doi.org/10.1504/ijsom.2022.126981
Fauziyyah, K., & Rohyani, I. (2022). Pengaruh Self Efficacy, Lingkungan Kerja Non Fisik, dan Work Discipline Terhadap Kinerja Karyawan pada PT Semestanustra Distrindo Depo Kebumen. Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi (JIMMBA), 4(3), 330–343. https://doi.org/10.32639/jimmba.v4i3.112
Hamdali, N. T., & Liswandi. (2023). Examining Job Stress Among Indonesian Gen Z Employees Using JD-R Model. Jurnal Manajemen Kewirausahaan Vol., 20(01), 1–12.
Handoko, T. H. (2018). Manajemen Personalia Dan Sumber Daya Manusia. BPFE.
Herlambang, H. C., & Murniningsih, R. (2022). Pengaruh Work Life Balance Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Varaibel Intervening. From Stress to Wellbeing Volume 2. https://doi.org/10.1057/9781137309341.0019
Hilman, H., Edwar, Y. R., & Faris, S. (2022). The Effect Of Work Life Balance And Work Stress On Performance With Job Satisfaction As Intervening Variables At The Office Of Theministry Of Religion, Selatan Tapanuli Regency. International Journal of Science, Technology & Management, 3(5), 1321–1328. https://doi.org/10.46729/ijstm.v3i5.606
Indrasari, M. (2017). Kepuasan Kerja dan Kinerja Karyawan: Tinjauan dari Dimensi Iklim Organisasi, Kreativitas Individu, dan Karakteristik Pekerjaan. Indomedia Pustaka. file:///C:/Users/user/Downloads/Kepuasan Kerja dan Kinerja Karyawan Tinjauan dari Dimensi Iklim Organisasi, Kreativitas Individu, dan Karakteristik Pekerjaan by Dr. Meithiana Indrasari, S.T., M.M. (z-lib.org).pdf
Kharisma, M., Prasilowati, S. L., & Ayuningtyas, E. A. (2019). Pengaruh Budaya Organisasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening. Jurnal Pengembangan Wiraswasta, 21(2), 135. https://doi.org/10.33370/jpw.v21i2.342
Kusumastuti, I., & Kurniawati, N. (2019). Analisis Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan Dimediasi oleh Kepuasan Kerja Karyawan. Jurnal Rekomen (Riset Ekonomi Manajemen), 3(1), 43–53.
Lestari, D. (2023). Kinerja Pegawai. Penerbit Widina Media Utama.
Mardiana, Suwarto, & Kumalasari, F. (2023). Pengaruh Worklife Balance Dan Lingkungan Kerja Terhadap Kinerja Karyawan (Studi Pekerja Tambang PT.Citra Silika Mallawa Kel. Lasususa, Kab. Kolaka Utara). Jurnal Penelitian Ekonomi Manajemen Dan Bisnis (JEKOMBIS), 2(4), 181–196. https://jurnal.polinema.ac.id/index.php/adbis
Mendis, M. D. V. S., & Weerakkody, W. A. S. (2017). The impact of work life balance on employee performance with reference to telecommunication industry in Sri Lanka: a mediation model. Kelaniya Journal of Human Resource Management, 12(1), 72–100. https://doi.org/10.4038/kjhrm.v12i1.42
Nathwani, D. (2021). Job Satisfaction and Employee Performance?: an Empirical Approach. Journal of Applied Management- Jidnyasa, 13(1), 11–24.
Pitoyo, D. J., & Handayani, W. P. P. (2022). Pengaruh Work Life Balance dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan. Jurnal Studi Manajemen Dan Bisnis, 9(2), 152–159. https://doi.org/10.21107/jsmb.v9i2.17794
Rahmani, T. A., & Nurnida, I. (2022). Pengaruh Work-Life Balance dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan pada Kantor Pos Cabang Asia Afrika Bandung PT Pos Indonesia. Journal of Management and Business, 5(1), 337–345.
Rathnayaka, & Dissanayake. (2024). Work-Life Balance On Employee Performance With The Mediating Effect Of Job Satisfaction In The Provincial Council In The Western Province. Sri Lankan Journal of Business Economics, 12(2), 87–103. https://doi.org/10.24857/rgsa.v18n6-023
Runtu, R. H., Pio, R. J., & Asaloei, S. (2022). Pengaruh Lingkungan Kerja dan Work Life Balance terhadap Kepuasan Kerja pada Kantor Pos Cabang Utama Manado. Productivity, 3(4), 378–383.
Santoso, S. A. (2020). Pengaruh Budaya Organisasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Koperasi Rajawali Pt. Telkom. JABE (Journal of Applied Business and Economic), 7(1), 65. https://doi.org/10.30998/jabe.v7i1.6381
Sedarmayanti. (2017). Sumber Daya Manusia Dan Produktivitas Kerja. Ilham Jaya.
Supriadi, A., & Anitra, V. (2020). Pengaruh Lingkungan Kerja Non Fisik Terhadap Kinerja Karyawan pada PT. Salim Surya Phone di Samarinda Borneo. Borneo Student Research, 1(3).
Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022). Work-Life Balance, Job Satisfaction, and Job Performance of SMEs Employees: The Moderating Role of Family-Supportive Supervisor Behaviors. Frontiers in Psychology, 13(1), 1–12. https://doi.org/10.3389/fpsyg.2022.906876
Suwindia, I. G., & Wati, N. N. K. (2021). Kinerja Pegawai, Ditinjau dari Faktor Kepemimpinan Moderat Berlandasan Tri Kaya Parisdha, Sikap Sosial dan Kemampuan Kerjasama. MPU Kuturan Press.
Wahyu, E. E., Oktora, Y. S., & Nurbaya, S. (2021). Pengaruh Work-Life Balance Terhadap Kepuasan Kerja dan Kinerja Dosen Wanita Politeknik Negeri Malang. Jurnal Administrasi Dan Bisnis, 16(2), 196–203. https://jurnal.polinema.ac.id/index.php/adbis
Wedadjati, R. S., & Helmi, S. (2022). Evaluasi Kepuasan Karyawan Berbasis Herzberg’s Two Factors Motivation Theory. Jurnal Strategi Dan Bisnis, 21(31), 246–262. https://doi.org/10.19184/jsb.v11i1.38595
Xiao, H., Xie, W., & Liu, B. (2024). An empirical study on the influence of new generation employees’ job satisfaction on contextual performance in the energy industry. Heliyon, 10(9), 1–12. https://doi.org/10.1016/j.heliyon.2024.e30073
Yuniarti, R., Irwansyah, R., Hasyim, M. A. N., Riswandi, P., Septania, S., Rochmi, A., Febrianty, Wijaya, I. G. B., & Handayani, F. S. (2021). Kinerja Karyawan (Tinjauan Teori Dan Praktis). Widina Bhakti Persada Bandung.
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