A survey on residents' satisfaction and developer performance: case of kasran bumi permai
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Published:
Feb 28, 2025
Keywords:
Developer Services, Housing Characteristics, Neighborhood Quality, Residential Satisfaction
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Economy
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Abstract
This study aims to determine the satisfaction level of Kasran Bumi Permai residents with developer performance in four different aspects: personal and household, housing, neighborhood, and developer services. The study employs a quantitative approach, with data collected through questionnaires from 49 residents of Kasran Bumi Permai who participated in the survey. The data were then analyzed using descriptive analysis and Excel tools to test the validity and reliability of the research instrument; the tests were conducted to ensure that the research instrument - the questionnaire, had consistency and accuracy in measuring the respondents' satisfaction levels. The findings show that residents of Kasran Bumi Permai are generally satisfied with the developer's performance. This includes satisfaction with the dwelling, neighborhood, developer services, greenery, cleanliness, tranquility, and security. This study also found that the level of residential satisfaction is influenced by a combination of personal characteristics, housing characteristics, neighborhood characteristics, and the quality of services provided by the developer. This study's findings can benefit Kasran Bumi Permai as a developer in its effort to improve resident satisfaction through improvements in aspects that still require attention, such as neighborhood, security, and greenery
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Devani, A. P. . and Muslichah, I. . (2025) “A survey on residents’ satisfaction and developer performance: case of kasran bumi permai”, Jurnal Mantik, 8(4), pp. 1611-1619. doi: 10.35335/mantik.v8i4.5817.
References
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Davis, M. A., & Ortalo-Magné, F. (2011). Household expenditures, wages, rents. Review of Economic Dynamics, 14(2), 248–261. https://doi.org/10.1016/j.red.2009.12.003
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Kassim, N., & Asiah Abdullah, N. (2010). The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e?commerce settings. Asia Pacific Journal of Marketing and Logistics, 22(3), 351–371. https://doi.org/10.1108/13555851011062269
Kropp, M., Meier, A., Anslow, C., & Biddle, R. (2020). Satisfaction and its correlates in agile software development. Journal of Systems and Software, 164, 110544. https://doi.org/10.1016/j.jss.2020.110544
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La Grange, A., & Yau, Y. (2021). Neighbourhood attachment and satisfaction: a Hong Kong’s case study. Open House International, 46(1), 96–113. https://doi.org/10.1108/OHI-04-2020-0009
Lee, S. M., Conway, T. L., Frank, L. D., Saelens, B. E., Cain, K. L., & Sallis, J. F. (2017). The Relation of Perceived and Objective Environment Attributes to Neighborhood Satisfaction. Environment and Behavior, 49(2), 136–160. https://doi.org/10.1177/0013916515623823
Li, B., Jin, C., Jansen, S. J. T., van der Heijden, H., & Boelhouwer, P. (2021). Residential satisfaction of private tenants in China’s superstar cities: The case of Shenzhen, China. Cities, 118, 103355. https://doi.org/10.1016/j.cities.2021.103355
Li, D., Chen, H., Man Hui, E. C., Yang, H., & Li, Q. (2014). A methodology for ex-post assessment of social impacts of an affordable housing project. Habitat International, 43, 32–40. https://doi.org/10.1016/j.habitatint.2014.01.009
Liu, F., Li, Y., Gao, X., & Du, J. (2023). The Association between Perceived Housing Environment and Health and Satisfaction among the Older Adults during the COVID-19 Pandemic: A Cross-Sectional Survey in Northern China. Buildings, 13(11), 2875. https://doi.org/10.3390/buildings13112875
Morihara, T., Yokoshima, S., & Matsumoto, Y. (2021). Effects of Noise and Vibration Due to the Hokuriku Shinkansen Railway on the Living Environment: A Socio-Acoustic Survey One Year after the Opening. International Journal of Environmental Research and Public Health, 18(15), 7794. https://doi.org/10.3390/ijerph18157794
Okunola, O. H., & Bako, A. I. (2023). Exploring residential characteristics as determinants of household adaptation to climate change in Lagos, Nigeria. International Journal of Disaster Resilience in the Built Environment, 14(1), 115–131. https://doi.org/10.1108/IJDRBE-06-2021-0060
Pratama, T. P. E., Supardi, Prihadita, W. P., Yuliatama, V. P., Ramadhani, S. P., Safitri, W., & Syifa, H. N. (2020). Analisis Index Overlay Untuk Pemetaan Kawasan Berpotensi Banjir di Gowa, Provinsi Sulawesi Selatan. Jurnal Geosains Dan Remote Sensing, 1(1), 52–64. https://doi.org/10.23960/jgrs.2020.v1i1.26
Riskillah, R. Y., Olivia, S., Atthaillah, A., Husain, S., & Saputra, E. (2021). ANALISA KENYAMANAN TERMAL ADAPTIF PADA RUMAH TINGGAL TIPE 36 DI PERUMAHAN KETAPING RESIDENCE PADANG PARIAMAN. Arsitekno, 8(1), 17. https://doi.org/10.29103/arj.v8i1.3643
Rutan, D. Q., Hepburn, P., & Desmond, M. (2023). The Suburbanization of Eviction: Increasing Displacement and Inequality Within American Suburbs. RSF: The Russell Sage Foundation Journal of the Social Sciences, 9(1), 104–125. https://doi.org/10.7758/RSF.2023.9.1.05
Sekaran, U., & Bougie, R. (2016). Research methods for business?: a skill-building approach (Seventh). John Wiley & Sons Ltd. www.wileypluslearningspace.com
Sepawie, S., Voon, B. H., Leong, S. H., & Kasuma, J. (2022). Factors Affecting the Owner Satisfaction in Low-cost Housing: A Regional Analysis for Strategic Segmentation. International Journal of Academic Research in Business and Social Sciences, 12(9). https://doi.org/10.6007/IJARBSS/v12-i9/14926
Teck?Hong, T. (2011). Neighborhood preferences of house buyers: the case of Klang Valley, Malaysia. International Journal of Housing Markets and Analysis, 4(1), 58–69. https://doi.org/10.1108/17538271111111839
Thamsi, A. B., Anwar, H., Bakri, S., Harwan, H., & Juradi, Muh. I. (2019). Penerapan Sistem Informasi Geografis Untuk Mengidentifikasi Tingkat Bahaya Longsor Di Kec. Sabbang, Kab. Luwu Utara, Prov. Sulawesi Selatan. Jurnal Geomine, 7(1), 45–55. https://doi.org/10.33536/jg.v7i1.340
Wang, D., & Wang, F. (2016). Contributions of the Usage and Affective Experience of the Residential Environment to Residential Satisfaction. Housing Studies, 31(1), 42–60. https://doi.org/10.1080/02673037.2015.1025372
Wang, F., & Wang, D. (2020). Changes in residential satisfaction after home relocation: A longitudinal study in Beijing, China. Urban Studies, 57(3), 583–601. https://doi.org/10.1177/0042098019866378
Widiastomo, Y. (2014). Pengaruh Kualitas Rumah dan Lingkungan terhadap Kepuasan Penghuni dan Kecenderungan Berpindah di Perumnas Bukit Sendangmulyo Semarang. JURNAL PEMBANGUNAN WILAYAH & KOTA, 10(4), 413. https://doi.org/10.14710/pwk.v10i4.8168
Aksel, E., & ?mamo?lu, Ç. (2020). Neighborhood location and its association with place attachment and residential satisfaction. Open House International, 45(3), 327–340. https://doi.org/10.1108/OHI-05-2020-0035
Arikunto, S. (2013) Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Badiora, A. I., & Odufuwa, B. O. (2019). Fear dynamics in public places: a case study of urban shopping centers. Journal of Place Management and Development, 12(2), 248–270. https://doi.org/10.1108/JPMD-11-2018-0084
Basit, A., Nizam, I., Goh, R., Sethumadhavan, S., Hanif, N. R., Hassan, Z., & Mohd Aini, A. (2023). Residents’ satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia. Property Management, 41(5), 766–782. https://doi.org/10.1108/PM-08-2022-0058
Chim Weng Kong, & Maria Abdul Rahman. (2020). Service Quality and Customer Retention in Malaysian Commercial Banks. Journal of Business and Social Review in Emerging Economies, 6(4), 1303–1312. https://doi.org/10.26710/jbsee.v6i4.1425
Choirul Ichsan, Bambang Guritno, & Hendrajaya Hendrajaya. (2023). The Effect Of Product And Service Quality On Customer Loyalty Mediated By Customer Satisfaction In Micro Small Business Multi Cipta Semarang. INTERNATIONAL CONFERENCE ON DIGITAL ADVANCE TOURISM, MANAGEMENT AND TECHNOLOGY, 1(1), 361–375. https://doi.org/10.56910/ictmt.v1i1.80
Davis, M. A., & Ortalo-Magné, F. (2011). Household expenditures, wages, rents. Review of Economic Dynamics, 14(2), 248–261. https://doi.org/10.1016/j.red.2009.12.003
Davoodi, T., & Da?l?, U. U. (2019). Exploring the Determinants of Residential Satisfaction in Historic Urban Quarters: Towards Sustainability of the Walled City Famagusta, North Cyprus. Sustainability, 11(22), 6261. https://doi.org/10.3390/su11226261
Gherri, B. (2023). The Role of Urban Vegetation in Counteracting Overheating in Different Urban Textures. Land, 12(12), 2100. https://doi.org/10.3390/land12122100
Gidlöf-Gunnarsson, A., & Öhrström, E. (2010). Attractive “Quiet” Courtyards: A Potential Modifier of Urban Residents’ Responses to Road Traffic Noise? International Journal of Environmental Research and Public Health, 7(9), 3359–3375. https://doi.org/10.3390/ijerph7093359
Kassim, N., & Asiah Abdullah, N. (2010). The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e?commerce settings. Asia Pacific Journal of Marketing and Logistics, 22(3), 351–371. https://doi.org/10.1108/13555851011062269
Kropp, M., Meier, A., Anslow, C., & Biddle, R. (2020). Satisfaction and its correlates in agile software development. Journal of Systems and Software, 164, 110544. https://doi.org/10.1016/j.jss.2020.110544
Kshetrimayum, B., Bardhan, R., & Kubota, T. (2020). Factors Affecting Residential Satisfaction in Slum Rehabilitation Housing in Mumbai. Sustainability, 12(6), 2344. https://doi.org/10.3390/su12062344
La Grange, A., & Yau, Y. (2021). Neighbourhood attachment and satisfaction: a Hong Kong’s case study. Open House International, 46(1), 96–113. https://doi.org/10.1108/OHI-04-2020-0009
Lee, S. M., Conway, T. L., Frank, L. D., Saelens, B. E., Cain, K. L., & Sallis, J. F. (2017). The Relation of Perceived and Objective Environment Attributes to Neighborhood Satisfaction. Environment and Behavior, 49(2), 136–160. https://doi.org/10.1177/0013916515623823
Li, B., Jin, C., Jansen, S. J. T., van der Heijden, H., & Boelhouwer, P. (2021). Residential satisfaction of private tenants in China’s superstar cities: The case of Shenzhen, China. Cities, 118, 103355. https://doi.org/10.1016/j.cities.2021.103355
Li, D., Chen, H., Man Hui, E. C., Yang, H., & Li, Q. (2014). A methodology for ex-post assessment of social impacts of an affordable housing project. Habitat International, 43, 32–40. https://doi.org/10.1016/j.habitatint.2014.01.009
Liu, F., Li, Y., Gao, X., & Du, J. (2023). The Association between Perceived Housing Environment and Health and Satisfaction among the Older Adults during the COVID-19 Pandemic: A Cross-Sectional Survey in Northern China. Buildings, 13(11), 2875. https://doi.org/10.3390/buildings13112875
Morihara, T., Yokoshima, S., & Matsumoto, Y. (2021). Effects of Noise and Vibration Due to the Hokuriku Shinkansen Railway on the Living Environment: A Socio-Acoustic Survey One Year after the Opening. International Journal of Environmental Research and Public Health, 18(15), 7794. https://doi.org/10.3390/ijerph18157794
Okunola, O. H., & Bako, A. I. (2023). Exploring residential characteristics as determinants of household adaptation to climate change in Lagos, Nigeria. International Journal of Disaster Resilience in the Built Environment, 14(1), 115–131. https://doi.org/10.1108/IJDRBE-06-2021-0060
Pratama, T. P. E., Supardi, Prihadita, W. P., Yuliatama, V. P., Ramadhani, S. P., Safitri, W., & Syifa, H. N. (2020). Analisis Index Overlay Untuk Pemetaan Kawasan Berpotensi Banjir di Gowa, Provinsi Sulawesi Selatan. Jurnal Geosains Dan Remote Sensing, 1(1), 52–64. https://doi.org/10.23960/jgrs.2020.v1i1.26
Riskillah, R. Y., Olivia, S., Atthaillah, A., Husain, S., & Saputra, E. (2021). ANALISA KENYAMANAN TERMAL ADAPTIF PADA RUMAH TINGGAL TIPE 36 DI PERUMAHAN KETAPING RESIDENCE PADANG PARIAMAN. Arsitekno, 8(1), 17. https://doi.org/10.29103/arj.v8i1.3643
Rutan, D. Q., Hepburn, P., & Desmond, M. (2023). The Suburbanization of Eviction: Increasing Displacement and Inequality Within American Suburbs. RSF: The Russell Sage Foundation Journal of the Social Sciences, 9(1), 104–125. https://doi.org/10.7758/RSF.2023.9.1.05
Sekaran, U., & Bougie, R. (2016). Research methods for business?: a skill-building approach (Seventh). John Wiley & Sons Ltd. www.wileypluslearningspace.com
Sepawie, S., Voon, B. H., Leong, S. H., & Kasuma, J. (2022). Factors Affecting the Owner Satisfaction in Low-cost Housing: A Regional Analysis for Strategic Segmentation. International Journal of Academic Research in Business and Social Sciences, 12(9). https://doi.org/10.6007/IJARBSS/v12-i9/14926
Teck?Hong, T. (2011). Neighborhood preferences of house buyers: the case of Klang Valley, Malaysia. International Journal of Housing Markets and Analysis, 4(1), 58–69. https://doi.org/10.1108/17538271111111839
Thamsi, A. B., Anwar, H., Bakri, S., Harwan, H., & Juradi, Muh. I. (2019). Penerapan Sistem Informasi Geografis Untuk Mengidentifikasi Tingkat Bahaya Longsor Di Kec. Sabbang, Kab. Luwu Utara, Prov. Sulawesi Selatan. Jurnal Geomine, 7(1), 45–55. https://doi.org/10.33536/jg.v7i1.340
Wang, D., & Wang, F. (2016). Contributions of the Usage and Affective Experience of the Residential Environment to Residential Satisfaction. Housing Studies, 31(1), 42–60. https://doi.org/10.1080/02673037.2015.1025372
Wang, F., & Wang, D. (2020). Changes in residential satisfaction after home relocation: A longitudinal study in Beijing, China. Urban Studies, 57(3), 583–601. https://doi.org/10.1177/0042098019866378
Widiastomo, Y. (2014). Pengaruh Kualitas Rumah dan Lingkungan terhadap Kepuasan Penghuni dan Kecenderungan Berpindah di Perumnas Bukit Sendangmulyo Semarang. JURNAL PEMBANGUNAN WILAYAH & KOTA, 10(4), 413. https://doi.org/10.14710/pwk.v10i4.8168
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