Factors that influence organizational citizenship behavior
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Published:
Aug 30, 2024
Keywords:
Job Satisfaction, Organizational Citizenship Behavior, Transformational Leadership Style, Work life balance
Section
Economy
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Abstract
The purpose of this research is to determine the influence of transformational leadership style, work life balance and job satisfaction on organizational citizenship behavior (OCB) in nurses at Muhammadiyah Mardhatillah Randudongkal Hospital. This type of research is quantitative with a sample of 105 nurses. The sampling technique used was non-probability sampling with a saturated sampling approach. The analysis method uses Smart PLS version 4.0. Based on the research results, several conclusions are obtained: Transformational Leadership Style (X1) has a positive and insignificant effect on Organizational Citizenship Behavior (Y), Work life balance (X2) has a positive asnd significant effect on Organizational Citizenship Behavior (Y) , Job Satisfaction (X3) has a positive and insignificant effect on Organizational Citizenship Behavior (Y). The results of this researcher show that transformational leadership style and job satisfaction have a positive and insignificant influence on organizational citizenship behavior. Therefore, further research could add other variables to strengthen the relationship between transformational leadership style, job satisfaction and organizational citizenship behavior. It is hoped that these findings will provide insight for nurses at the Muhammadiyah Mardhatillah Randudongkal Hospital in improving OCB through developing appropriate policies
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How to Cite
Irfanesa, I., Darmawan, A. ., Aryoko, Y. P. . and Randikaparsa, I. . (2024) “Factors that influence organizational citizenship behavior”, Jurnal Mantik, 8(2), pp. 1084-1093. doi: 10.35335/mantik.v8i2.5482.
References
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Amjad Maulana, Muinah Fadhilah, & Kusuma Chandra Kirana. (2022). The influence of compensation, transformational leadership, and work environment on organizational citizenship behavior (OCB) through work motivation as an intervening variable. Journal of Management , 14 (1), 65–75. https://doi.org/10.29264/jmmn.v14i1.10607
Anggraini, PK, Septyarini, E., & Purnamarini, TR (2024). The Influence of Intrinsic Motivation, Organizational Culture, and Work Life Balance on Organizational Citizenship Behavior (OCB). Journal of Applied Management and Finance , 13 (02), 532–540. https://doi.org/10.22437/jmk.v13i02.31980
Aryoko, YP, Pramurindra, R., Randikaparsa, I., & Purwokerto, UM (2023). Transformational Leadership and Total Quality Management: How Does It Affect Employee Performance With Job Satisfaction As a Mediating Variable? Business and Accounting Research (IJEBAR) Peer Reviewed-International Journal , 7 (3), 1239–1253. https://jurnal.stie-aas.ac.id/index.php/IJEBAR
Ayunasrah, T., Ratnawati, R., Diana, R., & Ansari, A. (2022). The Influence of the Work Environment on Employee Performance with Job Satisfaction as a Mediating Variable at the Bener Meriah Regency Environmental Service. Scientific Journal of Management Science , 4 (1), 1–10.
Charli, CO, & Mahzum, M. (2023). Determination of Organizational Citizenship Behavior (OCB) and Employee Loyalty: Analysis of Knowledge, Organizational Commitment and Work Motivation (Literature Review Study). Journal of Management Accounting (JUMSI) , 3 (1), 149–165.
Darwin, M., & Umam, K. (2020). Indirect Effect Analysis in Structural Equation Modeling. Nucleus , 1 (2), 50–57. https://doi.org/10.37010/nuc.v1i2.160
Eriyanti, HF, & Noekent, V. (2021). Effect of Work-Life Balance on Organizational Commitment: Is the Role of Organizational Citizenship Behavior? Management Analysis Journal , 10 (4), 376–383.
Fatimah, T., & Gunawan, AW (2023). Analysis of the Influence of Work Life Balance and Person Job Fit on Affective Organizational Commitment. Scientific Journal of Asian Business and Economics , 17 (1), 75–89. https://doi.org/10.32815/jibeka.v17i1.1296
Fitriani, K., Suryadi, E., & Santoso, B. (2024). The Influence of Work-Life Balance on Organizational Citizenship Behavior with Job Satisfaction as a Mediating Variable. Investment Journal , 9 (4), 228–236. https://doi.org/10.31943/investasi.v9i4.298
Ghozali, (2015). SmartPLS Aquares Smallest Part. Semarang: Diponegoro University Publishing Agency
Hosseini, Z.S., Tavafian, S.S., Ahmadi, O., & Maghbouli, R. (2024). The Ergonomic Behaviors Evaluation Tool (EBET) based on social cognitive theory for assembly line workers?: development and psychometric assessment. BMC Public Health , 1–13. https://doi.org/10.1186/s12889-024-18738-w
Irnandi, A., Wardhani, R.K., & Muttaqien, Z. (2023). The Influence of Commitment, Job Satisfaction, and Organizational Culture on Employee Organizational Citizenship Behavior. Target: Journal of Business Management , 5 (2), 219–228. https://doi.org/10.30812/target.v5i2.3458
Khajoei, R., Jokar, M., & Vasli, P. (2024). Nurses' experiences of the attributes of the organizational citizenship behavior: a qualitative content analysis. BMC Health Services Research , 24 (1), 1–9. https://doi.org/10.1186/s12913-024-10939-8
Kholil Deskriyanto, P., & Ratnaningrum. (2021). The Influence of Work Commitment, Job Satisfaction and Organizational Culture on Organizational Citizenship Behavior. Journal of Accounting and Business , 1 (1), 50–58. https://doi.org/10.51903/jiab.v1i1.77
Lestari, NW, Indriati, IH, & Basri, AI (2021). The Influence of Organizational Commitment, Organizational Culture, and Transformational Leadership on Organizational Citizenship Behavior. Assets?: Journal of Management and Business , 1 (1), 35–43. https://doi.org/10.56393/aktiva.v1i1.37
Muliani, S., & Perkasa, DH (2023). The Influence of Job Satisfaction Compensation and Motivation on Organizational Citizenship Behavior (OCB) of PPSU Employees in One of the Subdistricts of North Jakarta. AGILITY: The Lantern of Human Resource Management , 1 (03), 115–126. https://doi.org/10.59422/lmsdm.v1i03.103
Muliku, RE, Dotulong, LOH, & Sumarauw, JSB (2023). The Influence of Work Life Balance, Job Loyalty, and Job Embeddedness on Organizational Citizenship Behavior (OCB) at Pt Semen Tonasa Packing Plant Bitung. EMBA Journal?: Journal of Research in Economics, Management, Business and Accounting , 11 (3), 1498–1509. https://doi.org/10.35794/emba.v11i3.50714
Pardede, RM, Herman, H., & Armansyah, A. (2023). THE INFLUENCE OF JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS (OCB). Journal of Innovation Research and Knowledge , 2 (10), 3879–3886.
Purwanto, A., Purba, J.T., Bernardo, I., & Sianggaran, R. (2021). Effect of Transformational Leadership, Job Satisfaction, and Organizational Commitments on Organizational Citizenship Behavior. Inovbiz: Journal of Business Innovation , 9 (1), 61. https://doi.org/10.35314/inovbiz.v9i1.1801
Puspitasari, A., & Fatimah, S. (2022). The Influence of Job Stress, Organizational Commitment and Transformational Leadership Style on Organizational Citizenship Behavior at PT. Askrindo Bandung Branch Office. DESANTA (Indonesian of Interdisciplinary Journal) , 2 (2), 176–182.
Rambembuoch, C.G., Nelwan, O.S., & Uhing, Y. (2023). The Influence of Employee Involvement and Job Satisfaction on Work Productivity with Organizational Citizenship Behavior (OCB) as a Moderating Variable for Employees at Balai Gunung Tumpa. EMBA Journal?: Journal of Research in Economics, Management, Business and Accounting , 11 (1), 537–548. https://doi.org/10.35794/emba.v11i1.45935
Sa'adah, L., Taqiyuddin, A., & Mubarok, F. (2023). THE INFLUENCE OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (STUDY AT MTs. BAHRUL ULUM TAMBAKBERAS JOMBANG). Jimek?: Economic Student Scientific Journal , 6 (2), 217–227.
Sarwadhamana, RJ, Sumarni, S., & Yuliandari, N. (2021). The relationship between transformational leadership style and organizational citizenship behavior (OCB) among nurses at Panembahan Senopati Hospital, Bantul, Yogyakarta. Indonesian Journal of Health Management , 9 (3), 191–197. https://doi.org/10.14710/jmki.9.3.2021.191-197
Saladin, A. (2021). The Influence of Transformational Leadership Style and Work Life Balance on Organizational Citizenship Behavior of Kubu Raya Regency Land Office Employees. Equator Journal of Management and Entrepreneurship (EJME) , 9 (2), 107–117. https://doi.org/10.26418/ejme.v9i2.49362
Soleha, DA, & Musoli. (2024). The Role of Organizational Commitment in Mediating the Influence of Self-Efficacy and Work-Life Balance on Organizational Citizenship Behavior. International Journal of Economics and Business Issues , 3 (1), 23–32.
Suhartini, S. (2021). The Influence of Work Life Balance and Non-Physical Work Environment on Employee Performance at PT Polychem Indonesia Tbk. (Mechanical Division). ECo-Buss , 3 (3), 122–131.
Sulistyawati, NLKS, Dewi, IASM, & Sihombing, IHH (2023). The Influence of Perceived Organizational Support and Transformational Leadership Style on Organizational Citizenship Behavior at Plataran Ubud Hotel & Spa. Journal of Tourism , 22 (1), 99–111. https://doi.org/10.52352/jpar.v22i1.897
Tumbol, JN, Nelwan, OS, & Pandowo, MHC (2022). The Influence of Job Satisfaction, Organizational Commitment, and Happiness at Work on Organizational Citizenship Behavior in Employees of Pt. Pln (Persero) Respondent Customer Service Unit. EMBA Journal , 10 (4), 72–84.
Ullah, S., Raza, B., Ali, W., Amjad, S., & Jadoon, A. K. (2021). Linking Self-efficacy and Organizational Citizenship Behavior?: A Moderated Mediation Model . 10 , 233–247.
Yarti, I. (2023). THE INFLUENCE OF LEADER MEMBER EXCHANGE, WORK LIFE BALANCE AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AT THE SYAIKH ABDURRAHMAN SIDDIK STATE INSTITUTE OF ISLAMIC RELIGION BANGKA BELITUNG. Journal of Civil Service Policy and Management , 17 (2 Nov), 138–160.
Amini, A., & Kemal, I. (2021). The Effect of Trust and Job Satisfaction on Citizenship Organizational Behavior in High School. AL-ISHLAH: Journal of Education , 13 (2), 1348–1357. https://doi.org/10.35445/alishlah.v13i2.655
Amjad Maulana, Muinah Fadhilah, & Kusuma Chandra Kirana. (2022). The influence of compensation, transformational leadership, and work environment on organizational citizenship behavior (OCB) through work motivation as an intervening variable. Journal of Management , 14 (1), 65–75. https://doi.org/10.29264/jmmn.v14i1.10607
Anggraini, PK, Septyarini, E., & Purnamarini, TR (2024). The Influence of Intrinsic Motivation, Organizational Culture, and Work Life Balance on Organizational Citizenship Behavior (OCB). Journal of Applied Management and Finance , 13 (02), 532–540. https://doi.org/10.22437/jmk.v13i02.31980
Aryoko, YP, Pramurindra, R., Randikaparsa, I., & Purwokerto, UM (2023). Transformational Leadership and Total Quality Management: How Does It Affect Employee Performance With Job Satisfaction As a Mediating Variable? Business and Accounting Research (IJEBAR) Peer Reviewed-International Journal , 7 (3), 1239–1253. https://jurnal.stie-aas.ac.id/index.php/IJEBAR
Ayunasrah, T., Ratnawati, R., Diana, R., & Ansari, A. (2022). The Influence of the Work Environment on Employee Performance with Job Satisfaction as a Mediating Variable at the Bener Meriah Regency Environmental Service. Scientific Journal of Management Science , 4 (1), 1–10.
Charli, CO, & Mahzum, M. (2023). Determination of Organizational Citizenship Behavior (OCB) and Employee Loyalty: Analysis of Knowledge, Organizational Commitment and Work Motivation (Literature Review Study). Journal of Management Accounting (JUMSI) , 3 (1), 149–165.
Darwin, M., & Umam, K. (2020). Indirect Effect Analysis in Structural Equation Modeling. Nucleus , 1 (2), 50–57. https://doi.org/10.37010/nuc.v1i2.160
Eriyanti, HF, & Noekent, V. (2021). Effect of Work-Life Balance on Organizational Commitment: Is the Role of Organizational Citizenship Behavior? Management Analysis Journal , 10 (4), 376–383.
Fatimah, T., & Gunawan, AW (2023). Analysis of the Influence of Work Life Balance and Person Job Fit on Affective Organizational Commitment. Scientific Journal of Asian Business and Economics , 17 (1), 75–89. https://doi.org/10.32815/jibeka.v17i1.1296
Fitriani, K., Suryadi, E., & Santoso, B. (2024). The Influence of Work-Life Balance on Organizational Citizenship Behavior with Job Satisfaction as a Mediating Variable. Investment Journal , 9 (4), 228–236. https://doi.org/10.31943/investasi.v9i4.298
Ghozali, (2015). SmartPLS Aquares Smallest Part. Semarang: Diponegoro University Publishing Agency
Hosseini, Z.S., Tavafian, S.S., Ahmadi, O., & Maghbouli, R. (2024). The Ergonomic Behaviors Evaluation Tool (EBET) based on social cognitive theory for assembly line workers?: development and psychometric assessment. BMC Public Health , 1–13. https://doi.org/10.1186/s12889-024-18738-w
Irnandi, A., Wardhani, R.K., & Muttaqien, Z. (2023). The Influence of Commitment, Job Satisfaction, and Organizational Culture on Employee Organizational Citizenship Behavior. Target: Journal of Business Management , 5 (2), 219–228. https://doi.org/10.30812/target.v5i2.3458
Khajoei, R., Jokar, M., & Vasli, P. (2024). Nurses' experiences of the attributes of the organizational citizenship behavior: a qualitative content analysis. BMC Health Services Research , 24 (1), 1–9. https://doi.org/10.1186/s12913-024-10939-8
Kholil Deskriyanto, P., & Ratnaningrum. (2021). The Influence of Work Commitment, Job Satisfaction and Organizational Culture on Organizational Citizenship Behavior. Journal of Accounting and Business , 1 (1), 50–58. https://doi.org/10.51903/jiab.v1i1.77
Lestari, NW, Indriati, IH, & Basri, AI (2021). The Influence of Organizational Commitment, Organizational Culture, and Transformational Leadership on Organizational Citizenship Behavior. Assets?: Journal of Management and Business , 1 (1), 35–43. https://doi.org/10.56393/aktiva.v1i1.37
Muliani, S., & Perkasa, DH (2023). The Influence of Job Satisfaction Compensation and Motivation on Organizational Citizenship Behavior (OCB) of PPSU Employees in One of the Subdistricts of North Jakarta. AGILITY: The Lantern of Human Resource Management , 1 (03), 115–126. https://doi.org/10.59422/lmsdm.v1i03.103
Muliku, RE, Dotulong, LOH, & Sumarauw, JSB (2023). The Influence of Work Life Balance, Job Loyalty, and Job Embeddedness on Organizational Citizenship Behavior (OCB) at Pt Semen Tonasa Packing Plant Bitung. EMBA Journal?: Journal of Research in Economics, Management, Business and Accounting , 11 (3), 1498–1509. https://doi.org/10.35794/emba.v11i3.50714
Pardede, RM, Herman, H., & Armansyah, A. (2023). THE INFLUENCE OF JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS (OCB). Journal of Innovation Research and Knowledge , 2 (10), 3879–3886.
Purwanto, A., Purba, J.T., Bernardo, I., & Sianggaran, R. (2021). Effect of Transformational Leadership, Job Satisfaction, and Organizational Commitments on Organizational Citizenship Behavior. Inovbiz: Journal of Business Innovation , 9 (1), 61. https://doi.org/10.35314/inovbiz.v9i1.1801
Puspitasari, A., & Fatimah, S. (2022). The Influence of Job Stress, Organizational Commitment and Transformational Leadership Style on Organizational Citizenship Behavior at PT. Askrindo Bandung Branch Office. DESANTA (Indonesian of Interdisciplinary Journal) , 2 (2), 176–182.
Rambembuoch, C.G., Nelwan, O.S., & Uhing, Y. (2023). The Influence of Employee Involvement and Job Satisfaction on Work Productivity with Organizational Citizenship Behavior (OCB) as a Moderating Variable for Employees at Balai Gunung Tumpa. EMBA Journal?: Journal of Research in Economics, Management, Business and Accounting , 11 (1), 537–548. https://doi.org/10.35794/emba.v11i1.45935
Sa'adah, L., Taqiyuddin, A., & Mubarok, F. (2023). THE INFLUENCE OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (STUDY AT MTs. BAHRUL ULUM TAMBAKBERAS JOMBANG). Jimek?: Economic Student Scientific Journal , 6 (2), 217–227.
Sarwadhamana, RJ, Sumarni, S., & Yuliandari, N. (2021). The relationship between transformational leadership style and organizational citizenship behavior (OCB) among nurses at Panembahan Senopati Hospital, Bantul, Yogyakarta. Indonesian Journal of Health Management , 9 (3), 191–197. https://doi.org/10.14710/jmki.9.3.2021.191-197
Saladin, A. (2021). The Influence of Transformational Leadership Style and Work Life Balance on Organizational Citizenship Behavior of Kubu Raya Regency Land Office Employees. Equator Journal of Management and Entrepreneurship (EJME) , 9 (2), 107–117. https://doi.org/10.26418/ejme.v9i2.49362
Soleha, DA, & Musoli. (2024). The Role of Organizational Commitment in Mediating the Influence of Self-Efficacy and Work-Life Balance on Organizational Citizenship Behavior. International Journal of Economics and Business Issues , 3 (1), 23–32.
Suhartini, S. (2021). The Influence of Work Life Balance and Non-Physical Work Environment on Employee Performance at PT Polychem Indonesia Tbk. (Mechanical Division). ECo-Buss , 3 (3), 122–131.
Sulistyawati, NLKS, Dewi, IASM, & Sihombing, IHH (2023). The Influence of Perceived Organizational Support and Transformational Leadership Style on Organizational Citizenship Behavior at Plataran Ubud Hotel & Spa. Journal of Tourism , 22 (1), 99–111. https://doi.org/10.52352/jpar.v22i1.897
Tumbol, JN, Nelwan, OS, & Pandowo, MHC (2022). The Influence of Job Satisfaction, Organizational Commitment, and Happiness at Work on Organizational Citizenship Behavior in Employees of Pt. Pln (Persero) Respondent Customer Service Unit. EMBA Journal , 10 (4), 72–84.
Ullah, S., Raza, B., Ali, W., Amjad, S., & Jadoon, A. K. (2021). Linking Self-efficacy and Organizational Citizenship Behavior?: A Moderated Mediation Model . 10 , 233–247.
Yarti, I. (2023). THE INFLUENCE OF LEADER MEMBER EXCHANGE, WORK LIFE BALANCE AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AT THE SYAIKH ABDURRAHMAN SIDDIK STATE INSTITUTE OF ISLAMIC RELIGION BANGKA BELITUNG. Journal of Civil Service Policy and Management , 17 (2 Nov), 138–160.
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