The Influence of Job Stress, Job Satisfaction & Organizational Commitment Towards Turnover Intention for Millennials and Generation Z Employees in Internet Companies in Indonesia
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Published:
Feb 11, 2022
Keywords:
Turnover Intention, Job Stress, Organizational Commitment, Job Satisfaction
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Computer Science
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Abstract
Internet companies managed to become industry of choice of younger generations to work. Nevertheless, the industry faced challenges in terms of managing people, which is soaring high turnover rate. This problem, apart from costly for the organization, might harm organization's overall performance. Research is performed to identify if job stress that is presumed to be high among Millennials and Generation Z significantly influence turnover intention and other HR metrics such as job satisfaction and organizational commitment. While, explain if other factors might be having more influence to turnover intention. This research collects data from 103 respondents across job function, gender, tenure within the organization and marital status. The respondents are all working for internet companies in Indonesia, and below 40 years old of age (to be considered millennials and generation Z). Data analysis is performed using Partial Least Square - Structural Equation Modelling (PLS-SEM). Based on the hypothesis testing, it is concluded that there is significant influence between job stress towards job satisfaction and organizational commitment (which can be problematic for the organization). In addition, organizational commitment has significant influence towards turnover intention of these group of employees.
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Budiman, Y. and Pattyranie Tan, P. H. . . (2022) “The Influence of Job Stress, Job Satisfaction & Organizational Commitment Towards Turnover Intention for Millennials and Generation Z Employees in Internet Companies in Indonesia”, Jurnal Mantik, 5(4), pp. 2438-2443. Available at: https://www.iocscience.org/ejournal/index.php/mantik/article/view/1997 (Accessed: 31May2026).
References
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[23] [11] Tanjung, A. R., Rasuli, M., Desmiyawati, Azlina, N., & Indrastuty S., S. (2019). Behavior Factors In Turnover Intentions (Study of Accounting Personnel In Thre Riau Provincial Government). International Journal of Scientific & Technology Research, 8(08), 925–928.
[24] Tett, R. P., & Meyer, J. P. (2006). Job Satisfaction, Organizational Commitment, Turnover Intention, And Turnover: Path Analyses Based On Meta-Analytic Findings. Personnel Psychology, 46(2), 259–293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
[25] Wronski, L. (2019). CNBC|SurveyMonkey Workplace Happiness Index: November 2019. Survey Monkey. https://www.surveymonkey.com/curiosity/cnbc-workplace-happiness-index-november-2019/
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[27] Zunaidah, Nengyanti, & Hadjri, M. I. (2019). Work Stress, Job Satisfaction, And Turnover Intention: Case Study On Regional Development Banks In Southern Sumatera. International Journal of Scientific & Technology Research, 8(07), 583–586.
[2] Badan Pusat Statistik. (2017). Survey Sosial Ekonomi Nasional (Susenas) (No. 2017).
[3] Bain & Company & Facebook. (2020, August). Digital Consumers of Tomorrow, Here Today
[4] Bhatti, M. H., Bhatti, M. H., Akram, M. U., Hashim, M., & Akram, Z. (2016). Relationship between job stress and organizational commitment: An empirical study of banking sector. E3 Journal of Business Management and Economics, 7(1), 029–037. https://doi.org/10.18685/ejbme(7)1_ejbme-15-013
[5] Budiono, D. S. (2016). Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Melalui Komitmen Organisasi Sebagai Variabel Intervening Pada Pt. Kerta Rajasa Raya. Jurnal Riset Ekonomi Dan Manajemen, 16(1), 29. https://doi.org/10.17970/jrem.16.160103.id
[6] Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Thousand Oaks, CA: Sage.
[7] Haholongan, R. (2018). Stres Kerja, Lingkungan Kerja Terhadap Turnover Intention Perusahaan. Jurnal Manajemen Indonesia, 18(1). https://doi.org/10.25124/jmi.v18i1.1260
[8] Hidayat, A. S. (2018). Pengaruh Kepuasan Kerja Terhadap Komitmen Organisasi Dan Turnover Intention. Jurnal Manajemen Dan Pemasaran Jasa, 11(1), 51. https://doi.org/10.25105/jmpj.v11i1.2516
[9] Jamal, M. (2005). Burnout among Canadian and Chinese employees: A cross-cultural study. European Management Review, 2, 224-230.
[10] Luthans, F. (2010). Organizational Behavior (12th ed.). McGraw-Hill Education
[11] Mercer. (2019, June 1). Mercer Indonesia Total Remuneration Survey [Dataset]. Mercer.
[12] Mondiani, T. (2012). Pengaruh Kepemimpinan Transformasional Dan Kompensasi Terhadap Kinerja Karyawan PT. PLN (Persero) UPJ Semarang. Jurnal Administrasi Bisnis, 1(1), 46-54
[13] Nasution, M. I. (2017). Pengaruh Stres Kerja, Kepuasan Kerja Dan Komitmen Organisasi Terhadap Turnover Intention Medical Representative. Jurnal Ilmiah Manejemen, VII(3), 407–428.
[14] Randstad & Future Workplace. (2016, September). Gen Z and Millennials Collide @ Work.
[15] Prasetio, A. P., Martini, E., & Mawaranti, R. P. (2018). Peran Stres Kerja Dan Kepuasan Kerja Karyawan Dalam Pengelolaan Tingkat Turnover Intention Pada Karyawan Puskesmas Jasinga, Bogor. Jurnal Manajemen Indonesia, 18(2), 165. https://doi.org/10.25124/jmi.v18i2.1250
[16] Rauch, J., (2018), Generation Next—Millennials will outnumber baby-boomers in 2019, The Economist, The World in 2019 special issue, November 7, 2019.
[17] Rindu, R., Lukman, S., Hardisman, H., Hafizurrachman, M., & Bachtiar, A. (2020). The Relationship between Transformational Leadership, Organizational Commitment, Work Stress, and Turnover Intentions of Nurse at Private Hospital in Indonesia. Open Access Macedonian Journal of Medical Sciences, 8(E), 551–557. https://doi.org/10.3889/oamjms.2020.4425
[18] Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences (Advanced Topics in Organizational Behavior) (First ed.). SAGE Publications, Inc.
[19] Srimindarti, C., Oktaviani, R. M., & Hardiningsih, P. (2017). Antecedents of Job Satisfaction and the Influence on Turnover Intention. Jurnal Dinamika Manajemen, 8(2). https://doi.org/10.15294/jdm.v8i2.12758
[20] Smoley, B. R., Smoley, B. R., Smoley, B. R., Smoley, B. R., & Smoley, B. R. (2020, October 5). Understanding Gen Z – Produce Blue Book. Blue Book Services. https://www.producebluebook.com/2020/10/05/understanding-gen-z/#
[21] Suong, H. T. T. (2020). Impacts of Job Stress and Dissatisfaction on Turnover Intention. A Critical Analysis of Logistics Industry - Evidence from Vietnam. International Journal of Economics and Business Administration, VIII(4), 914–929.
[22] Suswati, E. (2020). The Influence Of Work Stress On Turnover Intention: Employee Performance As Mediator In Casual-Dining Restaurant. Jurnal Aplikasi Manajemen, 18(2), 391–399. https://doi.org/10.21776/ub.jam.2020.018.02.20
[23] [11] Tanjung, A. R., Rasuli, M., Desmiyawati, Azlina, N., & Indrastuty S., S. (2019). Behavior Factors In Turnover Intentions (Study of Accounting Personnel In Thre Riau Provincial Government). International Journal of Scientific & Technology Research, 8(08), 925–928.
[24] Tett, R. P., & Meyer, J. P. (2006). Job Satisfaction, Organizational Commitment, Turnover Intention, And Turnover: Path Analyses Based On Meta-Analytic Findings. Personnel Psychology, 46(2), 259–293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
[25] Wronski, L. (2019). CNBC|SurveyMonkey Workplace Happiness Index: November 2019. Survey Monkey. https://www.surveymonkey.com/curiosity/cnbc-workplace-happiness-index-november-2019/
[26] Young, S. (2018). Mental Health Awareness Week 2018: Millennials Feel More Stressed in The Workplace Than Older Colleagues, Study Finds. Independent. https://www.independent.co.uk/life-style/millennials-stress-workplace-higher-baby-boomers-mental-health-awareness-week-2018-a8350631.html
[27] Zunaidah, Nengyanti, & Hadjri, M. I. (2019). Work Stress, Job Satisfaction, And Turnover Intention: Case Study On Regional Development Banks In Southern Sumatera. International Journal of Scientific & Technology Research, 8(07), 583–586.
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