Measuring the Effectiveness of Public Organizational Information System Functions
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Published:
Jan 5, 2021
Keywords:
Effectiveness Measurement, Information Systems Functions, Public Organizations
Section
Computer Science
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Abstract
This study aims to identify validated constructs and their attributes that are used to assess the effectiveness of the public organization's information system functions. In this study, the function of information systems can be in the form of work units, groups of people, or individuals, who are given responsibility for an organization's information system. This study uses literature studies and in-depth interviews with individuals who are responsible for the development, management and operation of information systems in 5 public organizations in Semarang City, to identify 98 items measuring the effectiveness of information system functions. A total of 192 sample items were obtained from a survey of end users of information systems in 5 public organizations in Semarang City. Using principal component analysis and second-order confirmatory factor analysis methods, this study has succeeded in validating 4 main dimensions, namely: Institutional (3 factors), Service Quality (3 factors), System Quality (4 factors), and Individual and Organizational Benefits ( 4 factors). The final instrument can be used to evaluate the effectiveness of existing information system functions, and the results obtained can be used to determine the initial status of effectiveness and for benchmarking.
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How to Cite
Usman, Piji Pakarti and Entot Suhartono (2021) “Measuring the Effectiveness of Public Organizational Information System Functions”, Jurnal Mantik, 4(4), pp. 2427-2435. doi: 10.35335/mantik.Vol4.2021.1174.pp2427-2435.
References
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[30] Roberts, M. (2018). Successful public health information system database integration projects: A Qualitative Study. Online Journal of Public Health Informatics, 10(2).
[31] Rodríguez, R., Molina-Castillo, F.-J., & Svensson, G. (2020). The mediating role of organizational complexity between enterprise resource planning and business model innovation. Industrial Marketing Management, 84, 328-341.
[32] Rosacker, K. M., & Olson, D. L. (2008). Public sector information system critical success factors. Transforming Government: People, Process and Policy.
[33] Salleh, N. A. M., Jusoh, R., & Isa, C. R. (2010). Relationship between information systems sophistication and performance measurement. Industrial Management & Data Systems.
[34] Sulehat, N. A., & Taib, C. A. (2016). E-government information systems interoperability in developing countries. Journal of Business and Social Review in Emerging Economies, 2(1), 49-60.
[35] Syairozi, M. I. (2017). Aplikasi Akad Musyarakah pada Pembiayaan Unit Usaha Syariah PT Bank Rakyat Indonesia (PERSERO), Tbk. Darul ‘Ulum Islamic University, 111.
[36] Tan, Y., Cao, H., Cao, Y., & Yang, Y. L. (2013). Research on Hospital Information System Function Analysis and Implementation Based on B/S Mode. Paper presented at the Applied Mechanics and Materials.
[37] Tonelli, A. O., de Souza Bermejo, P. H., Dos Santos, P. A., Zuppo, L., & Zambalde, A. L. (2017). It governance in the public sector: a conceptual model. Information Systems Frontiers, 19(3), 593-610.
[38] Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government–A literature review. Government Information Quarterly, 36(2), 167-178.
[39] Usman, U., & Pakarti, P. (2016). Scorecard Pengukuran Kinerja Fungsional Sistem Informasi Pemerintah Daerah. Paper presented at the SEMINAR NASIONAL MULTI DISIPLIN ILMU & CALL FOR PAPERS UNISBANK (SENDI_U) KE-2, Semarang.
[40] Valle-Cruz, D. (2019). Public value of e-government services through emerging technologies. International Journal of Public Sector Management.
[41] Wang, T., Wang, Y., & McLeod, A. (2018). Do health information technology investments impact hospital financial performance and productivity? International Journal of Accounting Information Systems, 28, 1-13.
[42] Wirtz, B. W., & Daiser, P. (2018). e-Government Handbuch staat (pp. 981-995): Springer.
[43] Zhang, X., Stafford, T. F., Murad, A., Risher, A., & Simmons, J. (2018). How to Measure IT Effectiveness: The CIO's Perspective. J. Inf. Technol. Manag., 29(4), 1-22.
[44] Ziemba, E., Papaj, T., ?elazny, R., & Jadamus-Hacura, M. (2016). Factors influencing the success of e-government. Journal of Computer Information Systems, 56(2), 156-167.
[45] Zoogah, D. B., Peng, M. W., & Woldu, H. (2015). Institutions, resources, and organizational effectiveness in Africa. Academy of Management Perspectives, 29(1), 7-31.
[2] Alrubaiee, L., Alzubi, H. M., Hanandeh, R., & Ali, R. A. (2015). Investigating the relationship between knowledge management processes and organizational performance the mediating effect of organizational innovation. International Review of Management and Business Research, 4(4), 989-1009.
[3] Biswan, A. T., & Andika, W. (2020). Balanced Scorecard Sektor Publik: Sebuah Pelajaran Beharga. InFestasi, 16(2).
[4] Cameron, K. (2015). Organizational effectiveness. Wiley Encyclopedia of Management, 1-4.
[5] Chen, X., Lin, S., & Yang, W. (2018). Promotion of the Work of PIVAS by Optimizing the Function of Information System in Our Hospital. China Pharmacy, 29(9), 1288-1291.
[6] Chofreh, A. G., Goni, F. A., Klemeš, J. J., Malik, M. N., & Khan, H. H. (2020). Development of guidelines for the implementation of sustainable enterprise resource planning systems. Journal of Cleaner Production, 244, 118655.
[7] Czohara, L., & Melkers, J. (2004). Performance Measurement in State Economic Development Agencies: Lessons and Next Steps for GDITT. Georgia State University Fiscal Research Center Report(92).
[8] DeLone, W. H., & McLean, E. R. (2016). Information systems success measurement. Foundations and Trends® in Information Systems, 2(1), 1-116.
[9] Dwivedi, Y. K., Wastell, D., Laumer, S., Henriksen, H. Z., Myers, M. D., Bunker, D., . . . Srivastava, S. C. (2015). Research on information systems failures and successes: Status update and future directions. Information Systems Frontiers, 17(1), 143-157.
[10] Ganapati, S. (2011). Uses of public participation geographic information systems applications in e?government. Public Administration Review, 71(3), 425-434.
[11] Gottschalk, P. (2020). E-government interoperability and information resource integration: Frameworks for aligned development. Information Systems, 193.
[12] Govindaraju, R., & Usman, U. (2007). Measuring the Performance of Information System Function. Paper presented at the Asia Pacific Conference on Manufacturing System, Kuta, Bali.
[13] Gupta, G., Tan, K. T. L., Ee, Y. S., & Phang, C. S. C. (2018). Resource-based view of information systems: Sustainable and transient competitive advantage perspectives. Australasian Journal of Information Systems, 22.
[14] Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis: Pearson new international edition. Essex: Pearson Education Limited.
[15] Iqbal, A., Latif, F., Marimon, F., Sahibzada, U. F., & Hussain, S. (2019). From knowledge management to organizational performance. Journal of Enterprise Information Management.
[16] Jaafreh, A. B. (2017). Evaluation information system success: applied DeLone and McLean information system success model in context banking system in KSA. International Review of Management and Business Research, 6(2), 829-845.
[17] Jameel, T., Ali, R., & Ali, S. (2019). Security in Modern Smart Cities: An Information Technology Perspective. Paper presented at the 2019 2nd International Conference on Communication, Computing and Digital systems (C-CODE).
[18] Kim, Y., & Peterson, R. A. (2017). A Meta-analysis of Online Trust Relationships in E-commerce. Journal of Interactive Marketing, 38, 44-54.
[19] Kinder, T. (2010). E?government Service Innovation in the Scottish Criminal Justice Information System. Financial Accountability & Management, 26(1), 21-41.
[20] Krishnaraju, V., Mathew, S. K., & Sugumaran, V. (2016). Web personalization for user acceptance of technology: An empirical investigation of E-government services. Information Systems Frontiers, 18(3), 579-595.
[21] Liket, K. C., & Maas, K. (2015). Nonprofit organizational effectiveness: Analysis of best practices. Nonprofit and Voluntary Sector Quarterly, 44(2), 268-296.
[22] Lim, S. F. W., Jin, X., & Srai, J. S. (2018). Consumer-driven e-commerce. International Journal of Physical Distribution & Logistics Management.
[23] Marchand, M., & Raymond, L. (2008). Researching performance measurement systems. International Journal of Operations & Production Management.
[24] Mbugua, C. N. (2015). The role of Human Resource Information Systems in organisational effectiveness: a case study of Kenya Commercial Bank. International Journal of Business and Commerce, 4(6), 99-145.
[25] Myers, B. L., Kappelman, L. A., & Prybutok, V. R. (1997). A comprehensive model for assessing the quality and productivity of the information systems function: toward a theory for information systems assessment. Information Resources Management Journal (IRMJ), 10(1), 6-26.
[26] Napitupulu, D., & Sensuse, D. I. (2014). The critical success factors study for e-Government implementation. International Journal of Computer Applications, 89(16), 23-32.
[27] Olson, D. L., & Rosacker, K. (2013). Crowdsourcing and open source software participation. Service Business, 7(4), 499-511.
[28] Othman, M. H., & Razali, R. (2018). Whole of government critical success factors towards integrated e-government services: A preliminary review. Jurnal Pengurusan (UKM Journal of Management), 53.
[29] Patalas-Maliszewska, J., & Krebs, I. (2018). an information system supporting the eliciting of expert knowledge for successful IT projects. Paper presented at the International Conference on Information and Software Technologies.
[30] Roberts, M. (2018). Successful public health information system database integration projects: A Qualitative Study. Online Journal of Public Health Informatics, 10(2).
[31] Rodríguez, R., Molina-Castillo, F.-J., & Svensson, G. (2020). The mediating role of organizational complexity between enterprise resource planning and business model innovation. Industrial Marketing Management, 84, 328-341.
[32] Rosacker, K. M., & Olson, D. L. (2008). Public sector information system critical success factors. Transforming Government: People, Process and Policy.
[33] Salleh, N. A. M., Jusoh, R., & Isa, C. R. (2010). Relationship between information systems sophistication and performance measurement. Industrial Management & Data Systems.
[34] Sulehat, N. A., & Taib, C. A. (2016). E-government information systems interoperability in developing countries. Journal of Business and Social Review in Emerging Economies, 2(1), 49-60.
[35] Syairozi, M. I. (2017). Aplikasi Akad Musyarakah pada Pembiayaan Unit Usaha Syariah PT Bank Rakyat Indonesia (PERSERO), Tbk. Darul ‘Ulum Islamic University, 111.
[36] Tan, Y., Cao, H., Cao, Y., & Yang, Y. L. (2013). Research on Hospital Information System Function Analysis and Implementation Based on B/S Mode. Paper presented at the Applied Mechanics and Materials.
[37] Tonelli, A. O., de Souza Bermejo, P. H., Dos Santos, P. A., Zuppo, L., & Zambalde, A. L. (2017). It governance in the public sector: a conceptual model. Information Systems Frontiers, 19(3), 593-610.
[38] Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government–A literature review. Government Information Quarterly, 36(2), 167-178.
[39] Usman, U., & Pakarti, P. (2016). Scorecard Pengukuran Kinerja Fungsional Sistem Informasi Pemerintah Daerah. Paper presented at the SEMINAR NASIONAL MULTI DISIPLIN ILMU & CALL FOR PAPERS UNISBANK (SENDI_U) KE-2, Semarang.
[40] Valle-Cruz, D. (2019). Public value of e-government services through emerging technologies. International Journal of Public Sector Management.
[41] Wang, T., Wang, Y., & McLeod, A. (2018). Do health information technology investments impact hospital financial performance and productivity? International Journal of Accounting Information Systems, 28, 1-13.
[42] Wirtz, B. W., & Daiser, P. (2018). e-Government Handbuch staat (pp. 981-995): Springer.
[43] Zhang, X., Stafford, T. F., Murad, A., Risher, A., & Simmons, J. (2018). How to Measure IT Effectiveness: The CIO's Perspective. J. Inf. Technol. Manag., 29(4), 1-22.
[44] Ziemba, E., Papaj, T., ?elazny, R., & Jadamus-Hacura, M. (2016). Factors influencing the success of e-government. Journal of Computer Information Systems, 56(2), 156-167.
[45] Zoogah, D. B., Peng, M. W., & Woldu, H. (2015). Institutions, resources, and organizational effectiveness in Africa. Academy of Management Perspectives, 29(1), 7-31.
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